Extra Members Netflix Help Center
Learn how to add and manage extra members and fix issues with extra member accounts. A country must be selected to view content in this article.
A Netflix account is meant to be shared by people who live together in one household. People who are not in your household will need to use their own account to watch Netflix. Learn more about sharing Netflix.
Account owners can buy an extra member slot and invite people outside their household to use Netflix. See Plans and Pricing for extra member prices.
An extra member will have their own profile, account, and password, but their membership will be paid for by the person who invited them to join.
Extra member benefits and differences
Benefits
Extra members can enjoy many of the same benefits as other Netflix members:
- Access to unlimited award-winning TV shows, movies, documentaries, and more.
- Freedom to watch Netflix at home or while traveling through any internet-connected device that offers the Netflix app, including smart TVs, game consoles, streaming media players, cable boxes, smartphones, tablets, and web browsers.
- The same video and audio quality as the member who invited them.
- Their own profile, account, and password.
Differences
Here are the key differences between extra member accounts and typical member accounts:
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Extra members can watch Netflix on any device, but only on 1 device at a time.
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Extra members can also download titles, but only on 1 phone or tablet at a time.
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Extra members can only have 1 profile and cannot create additional profiles.
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This profile can be a new profile or an eligible profile transferred from the account owner who invited the extra member.
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This profile can have different maturity ratings, but cannot be a Kids profile. Learn more about Netflix parental controls.
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Extra members must live in the same country where the account owner started their membership.
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Example: If the account owner signed up in Costa Rica, the extra member must live in Costa Rica.
Managing an extra member account
If you need help adding or managing an extra member account, follow the steps below based on who’s using the account.
Account owner
Extra member
Account owner
Adding or managing extra members
Add an extra member
Netflix members who have a Standard or Premium plan can add an extra member by buying an extra member slot.
- Standard plan can add 1 extra member.
- Premium plan can add up to 2 extra members.
Note:Extra members cannot be added to ad-supported plans, partner packages, or third-party billed accounts.
Adding an extra member involves the following 3 steps:
- Buy an extra member slot
- Invite your extra member
- Your extra member sets up their own account and uses it to enjoy Netflix. Follow the instructions below to add an extra member.
Add an extra member to a package or third-party billed account
Extra members cannot be added to partner packages or third-party billed accounts.
If you change your payment method so you can add extra members, you must wait until your next Netflix renewal date before you can add them.
Link an account with extra members to a package
If your account has extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider. Since extra members cannot be added to partner packages or third-party billed accounts, we will cancel your extra member(s) immediately once activation is complete. The extra member(s) will receive an email confirmation.
Transfer a profile to an extra member account
When buying an extra member slot, you can transfer their existing profile so the extra member can keep their recommendations, viewing history, My List, saved games, settings, and more.
From a web browser, follow these steps to transfer a profile when buying an extra member slot:
- Go to netflix.com/account. You may need to sign in if you haven’t already.
- Select Buy an extra member slot.
- Follow the steps above to “Add an extra member.”
- When asked Which profile should they use? select the existing profile you want to transfer so it can be offered to your extra member. Change extra member and remove existing one
You can change an extra member at any time, up to 2 times per billing period.
- Once changed, the current extra member will lose access to Netflix immediately.
- You can always re-add the person to an available extra member slot, or the person who was removed can sign up for their own account.
From a web browser, follow these steps to change an extra member:
- Go to netflix.com/account/membership/extra-members.
- You can also select Manage extra member(s) from your Account page.
- Select Remove recipient.
- If your extra member has not activated their account, select Cancel invitation.
- Confirm you want to remove the selected extra member.
- Confirmation will display at the top of the page, and an email confirmation will also be sent to you and the extra member.
- You can invite someone else by selecting Set up invitation. Cancel an extra member slot
You can cancel an extra member slot at any time.
- Once canceled, the extra member can continue to watch Netflix until the end of the current billing period.
- You can always re-add the person to an available extra member slot, or the person who was removed can sign up for their own account.
From a web browser, follow these steps to cancel an extra member slot:
- Go to netflix.com/account/membership/extra-members.
- You can also select Manage extra member(s) from your Account page.
- Select Cancel slot.
- Select Cancel extra member slot on the next screen.
- You’ll see a confirmation at the top of the page that includes the last date your extra member can watch Netflix. You and the extra member will also receive an email confirmation. Restart an extra member slot
If you canceled an extra member slot and your billing period hasn’t ended, you can stop cancellation and resume access for your extra member by restarting the extra member slot.
Note:Extra members cannot restart the extra member slot or use your payment method.
From a web browser, follow these steps to restart an extra member slot:
- Go to netflix.com/account/membership/extra-members.
- You can also select Manage extra member(s) from your Account page.
- Select Restart.
- You’ll see a confirmation at the top of the page that confirms the extra member slot was restarted. You and the extra member will also receive an email confirmation. If you canceled an extra member slot and are already in the next billing period, follow the instructions in “Add an extra member” above.
Cancel primary account but keep extra member slot
Extra members can only be added to an existing Standard or Premium plan. So if the primary account is canceled, any extra member slots will also be canceled.
Note:Extra member slots can’t be added to ad-supported plans, partner packages, or third-party billed accounts.
Troubleshooting
Extra member did not receive invitation
If the extra member did not receive the invitation, there are a few steps you can take.
Go to netflix.com/account/membership/extra-members.
(You can also select Manage extra member(s) from your Account page.)
- Check the recipient’s email address in the Invitation sent to field, and make sure there aren’t any errors or misspellings in the email address.
- Copy the invitation link and send it directly to the person you invited.
- Cancel and resend the invitation with the following steps:
- Select Cancel invitation.
- Confirm you want to cancel the invitation.
- Select Set up invitation to invite that person again. (Consider using a different email address.)
Extra member did not accept the invitation
If the extra member has not accepted their invitation, we will send them multiple reminder emails for 1 month. You will also receive an email notification.
You can resend the invitation using the steps under “Extra member did not receive invitation,” or you can cancel the extra member slot.
Cannot add an extra member to your account
If you cannot add an extra member to your account, check the following conditions; one of these may be preventing you from adding an extra member.
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Extra members can only be added to Standard or Premium plans in countries where the extra member feature is available.
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You can only invite or remove extra members twice within the same billing period. Try again on your next billing period.
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You cannot add an extra member if they live in a different country than where you started your membership.
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You cannot add an extra member if you canceled your membership, even if you still have time left before the end of your billing period.
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You cannot add an extra member if you pay through a third-party or a partner package.
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You cannot add an extra member to an ad-supported plan.
Cannot invite current or former Netflix member to be an extra member
This is not currently supported.
Former members can only be invited again if they were previously an extra member.
Extra member
Managing extra member accounts
Accept extra member invitation
An account owner may choose to share their account with you by buying an extra member slot and inviting you as their extra member. To set up your extra member account, follow the steps below from your invitation.
If you lose your invitation link or it has expired, you can activate your extra member account from a TV, or ask the account owner to send a new invitation.
Note:Extra members must agree to the Netflix Extra Member Terms of Use when activating their account.
Change email or password
Since extra members have their own login, you can change your email or password as follows:
- Go to netflix.com/account and sign in.
- Select Security.
- Select Email or Password.
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If you change your email, we will send a verification code that you will need to enter on the screen before you can enter the new email address.
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If you change your password, you will need to enter your current password. You can also select Forgot password?. Watch on a different device
Extra members can watch on 1 device at a time with the same video and audio quality that the account owner’s plan offers. To switch between devices or watch on a new device:
- Open Netflix on the device you want to use.
- A pop-up will display Are you an extra member?
Note:If you sign in on the Netflix app and do not see this, wait 24 hours and try again. 97. Select Sign in Extra Member and sign in using the email and password you used to create your extra member account. Cancel account
Extra members can cancel their account at any time. Once canceled, you will lose access to Netflix immediately and you won’t be able to return as an extra member unless someone invites you again.
You can rejoin Netflix using the same login and a payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences, and account details will still be available.
To cancel your extra member account:
- Go to netflix.com/account and sign in.
- Select Membership.
- Select Cancel Membership > Finish Cancellation. The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.
Change video quality, add profiles, or watch on more devices at the same time
Extra members can only watch Netflix with the same video and audio quality that the account owner’s plan offers, and they can only have 1 profile and watch on 1 device at a time.
If you want a higher video quality or the ability to create more profiles and/or watch on more devices at the same time in the same household, you will need to sign up for your own account. See “Create separate account” below for details.
Create separate account
An extra member already has their own account, but the membership is paid by the account owner. You will need to create a separate account if you want to:
- Use your own payment method to pay for Netflix.
- Create more than 1 profile.
- Watch on more than 1 device at a time within the same household.
- Create an account, but live in a different country from where the account owner started their membership.
To create a separate account:
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Go to netflix.com/account and sign in.
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Select Membership.
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Select Get your own plan.
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Choose the plan option you prefer.
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Enter a payment method to start your membership and start watching Netflix.
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You can create additional profiles for other people who live with you. If your extra member account was never activated, to create a separate account:
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Go to netflix.com/signup.
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When prompted to enter a password, select Forgot your password?
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Follow the Forgot Email/Password instructions to create a password for your account.
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Go to netflix.com/account and sign in with your new password.
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Select Add streaming plan to choose the plan option you prefer.
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Enter a payment method to start your membership and start watching Netflix. Link an extra member account to a package
As an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings.
Once complete, we will notify the account owner that you have been removed as an extra member from their account.
Troubleshooting
Did not receive invitation email from Netflix
- Check your promotion or spam folders.
- Reach out to the account owner and ask them to:
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Check if your email address on the extra member invitation is correct or misspelled.
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Send the invitation link via SMS or email.
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Cancel and resend the invitation. Unable to create extra member account
You will not be able to create an extra member account if you:
- Live in a country different from where the account owner who invited you as an extra member started their membership.
- Use a VPN, proxy, or “unblocker” service.
If neither of these scenarios apply to you, please contact us.
Cannot watch Netflix
Check to see if any of the following are true:
- Are too many people using the extra member account?
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Extra members can only watch on 1 device at a time.
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In order to watch on more devices at the same time in the same household, you will need to sign up for your own account and choose the plan that’s right for you.
- Has the account owner changed the extra member and removed you?
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If you were removed as an extra member, you will immediately lose access to Netflix.
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You can return as an extra member if someone invites you again.
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You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.
- Has the account owner canceled the extra member slot?
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If they canceled your extra member slot, you will lose access to Netflix at the end of that billing period.
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You can return as an extra member if someone invites you again.
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You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.
- Is the account on hold?
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The primary account, including extra member accounts, cannot watch Netflix if the account is on hold.
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Please contact the person who added you as an extra member since they will need to resolve the hold.
- Has the account owner linked their account to a partner package?
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If yes, their extra member slots were immediately canceled when they finished linking their account.
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You can return as an extra member if someone invites you again.
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You can rejoin Netflix using the same login and your own payment method. If you rejoin within 10 months, your profile, favorites, viewing preferences and account details will still be available.
Related Articles
- Sharing your Netflix account
- Profile transfers
- Manage Access and Devices
If you need help adding or managing an extra member account, follow the steps below based on who’s using the account.
Adding or managing extra members
Managing extra member accounts
- Sharing your Netflix account
- Profile transfers
- Manage Access and Devices
Related Articles
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Sharing your Netflix account
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Profile transfers
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Manage Access and Devices
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Sharing your Netflix account
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Profile transfers
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Manage Access and Devices
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