Read our review of Roby Casino, its players complaints and other factors. Find out why we think it’s very good and learn more about it. 8.4/10Safety Index High by Casino Guru Browse recommended casinos

In this review, Roby Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino’s licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.

Based on their findings, we have calculated the casino’s Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Roby Casino scored a High Safety Index of 8.4, which makes it a recommendable option for most players in terms of fairness and player safety. Proceed with reading our Roby Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Is Roby Casino fair and safe? Safety Index explained

To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Roby Casino, we read and assessed Terms and Conditions of Roby Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

According to our approximate calculation or collected information, Roby Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include Roby Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, Roby Casino has attained a High Safety Index of 8.4. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Roby Casino is related to 5 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Roby Casino. This connection has resulted in an increased Safety Index.

Roby Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Roby Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Roby Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found no relevant complaints about this casino.

Roby Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

So far, we have received only 2 player reviews of Roby Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the ‘User reviews’ part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Roby Casino company data and licenses

Roby Casino is owned by and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Roby Casino has a gambling license issued by Anjouan Gaming in Comoros.

Win and withdrawal limits, payment options

Roby Casino accepts deposits via 44 payment methods. This includes: Skrill, Neteller, PaySafeCard, Mastercard, Nordea, Neosurf, PostePay, Zimpler, Bitcoin (BTC), SIRU, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Jeton, Tether (USDT), MiFinity, Interac, Interac e-Transfer, WebPay, Pago Efectivo, SticPay, Rapid Transfer, Banco de Chile, Caixa, Aktia, Khipu, Mach, Itaú, POP Pankki, Binance Pay, Danske Bank, Handelsbanken, OmaSP, Alandsbanken, S-Pankki, Oma Säästöpankki, Säästöpankki, Bank of Ireland, blik, CashtoCode, Allied Irish Banks (AIB), Dogecoin (DOGE), Litecoin (LTC).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Roby Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Hungarian			24/7
Norwegian			24/7
Polish			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Roby Casino, account management, withdrawal process, etc. We would say Roby Casino has an average customer support based on the responses we have received during our testing.

Roby Casino casino games and slots

Roby Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker.

Games from 87 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play’n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, BGaming, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, 7777 gaming, FBM, Smartsoft Gaming, Platipus, Swintt, Felt Gaming, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, BF Games, NetGaming, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Casino Technology, Revolver Gaming, CandleBets, Atmosfera Live, Betsolutions, Mascot Gaming, SlotMill, Bombay Live, Amusnet (EGT), PlayPearls, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Gamebeat, Ela Games, Kajot, Fugaso, Felix Gaming, Skywind Group, Stakelogic, Caleta Gaming, Fazi, Zitro, 3 Oaks Gaming, Gamzix, Kalamba Games, Zillion Games, Golden Hero, Gaming Realms, InOut, Vibra Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.

Bonuses and codes offered by Roby Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Roby Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: In case you are looking for more information about this casino’s bonus offers, visit our Roby Casino bonuses page.*To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Roby Casino, we read and assessed Terms and Conditions of Roby Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

According to our approximate calculation or collected information, Roby Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we know, no relevant casino blacklists include Roby Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

In our comprehensive review of all relevant aspects, Roby Casino has attained a High Safety Index of 8.4. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Roby Casino is related to 5 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Roby Casino. This connection has resulted in an increased Safety Index.

Roby Casino Terms and Conditions

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Roby Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Roby Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found no relevant complaints about this casino.

Roby Casino user feedback and reviews

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

So far, we have received only 2 player reviews of Roby Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the ‘User reviews’ part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Roby Casino company data and licenses

Roby Casino is owned by and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Roby Casino has a gambling license issued by Anjouan Gaming in Comoros.

Win and withdrawal limits, payment options

Roby Casino accepts deposits via 44 payment methods. This includes: Skrill, Neteller, PaySafeCard, Mastercard, Nordea, Neosurf, PostePay, Zimpler, Bitcoin (BTC), SIRU, Bank transfer, Santander, Skrill 1-Tap, OP-Pohjola, Jeton, Tether (USDT), MiFinity, Interac, Interac e-Transfer, WebPay, Pago Efectivo, SticPay, Rapid Transfer, Banco de Chile, Caixa, Aktia, Khipu, Mach, Itaú, POP Pankki, Binance Pay, Danske Bank, Handelsbanken, OmaSP, Alandsbanken, S-Pankki, Oma Säästöpankki, Säästöpankki, Bank of Ireland, blik, CashtoCode, Allied Irish Banks (AIB), Dogecoin (DOGE), Litecoin (LTC).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino’s win and withdrawal limitations.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Roby Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Hungarian			24/7
Norwegian			24/7
Polish			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Roby Casino, account management, withdrawal process, etc. We would say Roby Casino has an average customer support based on the responses we have received during our testing.

Roby Casino casino games and slots

Roby Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker.

Games from 87 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Play’n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, BGaming, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, High 5 Games, Belatra Games, MrSlotty, Relax Gaming, Betgames, 7777 gaming, FBM, Smartsoft Gaming, Platipus, Swintt, Felt Gaming, Lucky Streak, Spinmatic, Spadegaming, Apollo Games, G Games, BF Games, NetGaming, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Casino Technology, Revolver Gaming, CandleBets, Atmosfera Live, Betsolutions, Mascot Gaming, SlotMill, Bombay Live, Amusnet (EGT), PlayPearls, Salsa Technology, Oryx Gaming, Gaming Corps, Nucleus Gaming, Gamebeat, Ela Games, Kajot, Fugaso, Felix Gaming, Skywind Group, Stakelogic, Caleta Gaming, Fazi, Zitro, 3 Oaks Gaming, Gamzix, Kalamba Games, Zillion Games, Golden Hero, Gaming Realms, InOut, Vibra Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Ruby Play, Ka Gaming.

Bonuses and codes offered by Roby Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 2 bonuses from Roby Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: In case you are looking for more information about this casino’s bonus offers, visit our Roby Casino bonuses page. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (44)Payment methods (44)-

Withdrawal limits per month $7,000 per day $500 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesAll games (15)- Slots

• Roulette
• Blackjack
• Betting
• Video poker
• Bingo
• Baccarat
• Jackpot games
• Live games
• No poker
• Craps and dice
• Keno
• Scratch cards
• eSports betting
• Crash games

English website All languages (12)All website languagesEnglishFrenchGermanItalianSpanishCzechFinnishGreekHungarianNorwegianPolishPortugueseEnglish customer support All languages (12)All customer support languagesEnglishFrenchGermanItalianSpanishCzechFinnishGreekHungarianNorwegianPolishPortugueseEnglish live chat All languages (12)All livechat languagesEnglishFrenchGermanItalianSpanishCzechFinnishGreekHungarianNorwegianPolishPortuguese-

9.1

Queenspins Casino

Same management

9.0

DundeeSlots Casino

Same management

9.3

RickyCasino

Same management

9.3

Casinorex

Same management

9.2

Casinonic

Same management

Same management

Same management

Same management

Same management

Same management

• Extensive collection of games from multiple providers

• Live dealer games are available

• Live chat support is available 24/7

• Website is translated into many languages

• Low withdrawal limits for new players

• Limited responsible gaming options

• Live chat support uses the auto-translate feature for some languages

• Small international casino

• The amount of maximal monthly withdrawal limit depends on the player’s status

Browse all bonuses offered by Roby Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

This is a place to share experience with Roby Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Not enough reviews Rated by 2 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

Bbet7755Junior ApprenticeCanada• 2 weeks ago Made a few deposits now. Got my first withdrawal but takes long. Chatted up support as terms says 3 business days to process. My cashout is now pending over that time frame. Will adjust my rating once I get paid. It’s always a big turn off when casinos don’t pay on time. I’ve probably made 10 deposits so far if not more, this wait may make me choose to play elsewhere. - Friendly support

• Big selection of games

• Easy navigation

• Nice promotions

• Slow withdrawal times

mtm119Junior ApprenticeAustria• 2 months ago I have been trying to block my account for some time now without success. Instead of a block, I get no replies and - although I have expressly not allowed this - I keep getting text messages and emails with advertising offers. Be careful and do not register on this website, apart from spam, bad RTP and catastrophic support, this site has nothing to offer. Hands off. Versuche bereits seit einiger Zeit erfolglos mein Konto zu sperren, statt einer Sperre kommen keine Antworten und - obwohl ich dies ausdrücklich nicht erlaubt habe - andauernd SMS und E-Mails mit Werbeangeboten.Passt auf und registriert euch auf keinen Fall auf dieser Webseite, außer Spam, schlechtem RTP und einem katastrophalen Support hat diese Seite nichts zu bieten.Finger weg. - Spam by email and SMS Spam per Mail und SMS

• Request to block account is ignored several times Bitte um Kontosperre wird mehrmals ignoriert

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Roby Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be somewhat unfairNot found on any relevant casino blacklistNo player complaints or very low value of withheld winnings in complaints in relation to the casino’s sizeWe also considered other factors, which had a neutral impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

• This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

• This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Casinos related to Roby Casino (5)

9.1

Queenspins Casino

Same management

9.0

DundeeSlots Casino

Same management

9.3

RickyCasino

Same management

9.3

Casinorex

Same management

9.2

Casinonic

Same management

9.1

Queenspins Casino

Same management

9.0

DundeeSlots Casino

Same management

9.3

RickyCasino

Same management

9.3

Casinorex

Same management

9.2

Casinonic

Same management

Same management

Same management

Same management

Same management

Same management

Complaints about Roby Casino and related casinos (63)

63All1Opened0Not solved20Solved42Rejected

Complaints directly about Roby Casino

Resolved Our verdict

Case closed

Disputed amount: €180

Player’s withdrawal has been delayed.

The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. Frustration grew as the player felt a lack of progress. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues.

Read moreRead less Submitted: 11 Oct 2024 Case opened Current status

Waiting for player to reply

2d 14h 2m 43s

Disputed amount: €50

Player’s withdrawal is delayed.

The player from Germany requested a withdrawal seven days ago and uploaded necessary documents for verification, but has not received any response from the casino. The chat support mentioned a three-day processing time, which has since passed without any confirmation or action.

Read moreRead less Submitted: 04 Oct 2024 Resolved Our verdict

Case closed

Disputed amount: 1,000 zł

Player faces delayed document processing.

The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.

Read moreRead less Submitted: 14 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 129,800 Kč

Player’s account is closed after withdrawal issue.

The player from the Czech Republic faced difficulties withdrawing 129,800 CZK from Roby Casino after experiencing issues with bonus activation. Following the activation of 20 free spins, his balance unexpectedly dropped to zero, and after multiple attempts to resolve the issue with support, he got logged out of his account and could not log back in. The Complaints Team attempted to assist by requesting additional information from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

Read moreRead less Submitted: 23 Aug 2024 Case closed Our verdict

Other

Disputed amount: €380

Player’s withdrawal is delayed due to verification issue.

The player from Germany requested three withdrawals and was asked to verify his account. The casino rejected the document related to his June 1st Paysafe deposit three times, requesting transaction history from the last 3 to 6 months. However, Paysafe only stored transactions for one month, leaving him unable to provide the requested information. The player lost all his money and requested to close the complaint, which was done as per his explicit request.

Read moreRead less Submitted: 07 Jun 2024

Complaints about related Queenspins Casino (1)

Resolved Our verdict

Case closed

Disputed amount: NZ$191

Player’s struggling to withdraw his winnings.

The player from Italy has been trying to withdraw his winnings, but his withdrawal requests are being declined. The player eventually managed to receive his winnings and the complaint is resolved.

Queenspins CasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Jul 2021

Complaints about related RickyCasino (1)

Resolved Our verdict

Case closed

Disputed amount: €1,100

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance as he is excluded within the group. The complaint was resolved as the player received a refund of his deposits.

RickyCasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 22 Dec 2022

Complaints about related Casinorex (7)

Resolved Our verdict

Case closed

Disputed amount: €500

Player is struggling with the withdrawal process.

The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €250

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 07 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: €50

Player’s deposit has never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 29 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: ¥460

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a day. The complaint was closed as the player received his money.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 24 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: €1,541

The player’s money is stuck on his account.

The player’s money is stuck on his account after it was closed by the casino and they are unresponsive. It has been resolved.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 15 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s withdrawal has been delayed.

The player from Austria has requested withdrawal a week ago. It has been pending since. The casino informed the player, that there was a problem with PaySafeCard and asked for withdrawal to be processed via Skrill. The player received the winnings quickly and the complaint is resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Jul 2021

Complaints about related Casinonic (Same management)

Resolved Our verdict

Case closed

Disputed amount: Can$700

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 18 May 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 May 2022 Resolved Our verdict

Case closed

Disputed amount: 7,297.62 Kč

Player’s struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 26 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,990

Player’s request for a self-exclusion has been overlooked.

The player from Australia had their account reopened upon request while self-exclusion was applied to their account. The complaint was resolved. The casino explained that the player’s self-exclusion was canceled because the player did not mention their gambling addiction at that time and the fact that it was the reason for them requesting a self-exclusion. The player was refunded the sum of all deposits made after reopening their account.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 06 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: €70

Player’s withdrawal has been delayed.

The player from Austria has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 12 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $2,660

Player’s struggling to withdraw his winnings.

The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$500

Player’s winnings haven’t been paid.

The player from Australia complains about a Blackjack side bet not being rewarded.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 05 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player complains about payment methods.

The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Sep 2020 Show more complaints (+13)63All1Opened0Not solved20Solved42Rejected

Complaints directly about Roby Casino

Resolved Our verdict

Case closed

Disputed amount: €180

Player’s withdrawal has been delayed.

The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. Frustration grew as the player felt a lack of progress. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues.

Read moreRead less Submitted: 11 Oct 2024 Case opened Current status

Waiting for player to reply

2d 14h 2m 43s

Disputed amount: €50

Player’s withdrawal is delayed.

The player from Germany requested a withdrawal seven days ago and uploaded necessary documents for verification, but has not received any response from the casino. The chat support mentioned a three-day processing time, which has since passed without any confirmation or action.

Read moreRead less Submitted: 04 Oct 2024 Resolved Our verdict

Case closed

Disputed amount: 1,000 zł

Player faces delayed document processing.

The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.

Read moreRead less Submitted: 14 Sep 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 129,800 Kč

Player’s account is closed after withdrawal issue.

The player from the Czech Republic faced difficulties withdrawing 129,800 CZK from Roby Casino after experiencing issues with bonus activation. Following the activation of 20 free spins, his balance unexpectedly dropped to zero, and after multiple attempts to resolve the issue with support, he got logged out of his account and could not log back in. The Complaints Team attempted to assist by requesting additional information from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

Read moreRead less Submitted: 23 Aug 2024 Case closed Our verdict

Other

Disputed amount: €380

Player’s withdrawal is delayed due to verification issue.

The player from Germany requested three withdrawals and was asked to verify his account. The casino rejected the document related to his June 1st Paysafe deposit three times, requesting transaction history from the last 3 to 6 months. However, Paysafe only stored transactions for one month, leaving him unable to provide the requested information. The player lost all his money and requested to close the complaint, which was done as per his explicit request.

Read moreRead less Submitted: 07 Jun 2024

Complaints about related Queenspins Casino (1)

Resolved Our verdict

Case closed

Disputed amount: NZ$191

Player’s struggling to withdraw his winnings.

The player from Italy has been trying to withdraw his winnings, but his withdrawal requests are being declined. The player eventually managed to receive his winnings and the complaint is resolved.

Queenspins CasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Jul 2021

Complaints about related RickyCasino (1)

Resolved Our verdict

Case closed

Disputed amount: €1,100

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance as he is excluded within the group. The complaint was resolved as the player received a refund of his deposits.

RickyCasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 22 Dec 2022

Complaints about related Casinorex (7)

Resolved Our verdict

Case closed

Disputed amount: €500

Player is struggling with the withdrawal process.

The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: €250

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 07 Jun 2023 Resolved Our verdict

Case closed

Disputed amount: €50

Player’s deposit has never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 29 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: ¥460

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a day. The complaint was closed as the player received his money.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 24 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: €1,541

The player’s money is stuck on his account.

The player’s money is stuck on his account after it was closed by the casino and they are unresponsive. It has been resolved.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 15 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s withdrawal has been delayed.

The player from Austria has requested withdrawal a week ago. It has been pending since. The casino informed the player, that there was a problem with PaySafeCard and asked for withdrawal to be processed via Skrill. The player received the winnings quickly and the complaint is resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Jul 2021

Complaints about related Casinonic (Same management)

Resolved Our verdict

Case closed

Disputed amount: Can$700

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 18 May 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 May 2022 Resolved Our verdict

Case closed

Disputed amount: 7,297.62 Kč

Player’s struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 26 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,990

Player’s request for a self-exclusion has been overlooked.

The player from Australia had their account reopened upon request while self-exclusion was applied to their account. The complaint was resolved. The casino explained that the player’s self-exclusion was canceled because the player did not mention their gambling addiction at that time and the fact that it was the reason for them requesting a self-exclusion. The player was refunded the sum of all deposits made after reopening their account.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 06 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: €70

Player’s withdrawal has been delayed.

The player from Austria has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 12 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $2,660

Player’s struggling to withdraw his winnings.

The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$500

Player’s winnings haven’t been paid.

The player from Australia complains about a Blackjack side bet not being rewarded.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 05 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player complains about payment methods.

The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Sep 2020 Show more complaints (+13)Resolved Our verdict

Case closed

Disputed amount: €180

Player’s withdrawal has been delayed.

The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. Frustration grew as the player felt a lack of progress. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues.

Read moreRead less Submitted: 11 Oct 2024 The player from Germany had been waiting since October 6, 2024, for a withdrawal of 180€, receiving repeated assurances from customer support that it would process in 3-5 business days. Frustration grew as the player felt a lack of progress. The issue was resolved shortly after reporting to the Complaints Team, with the payment processed in less than 2 hours. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues.

Case opened Current status

Waiting for player to reply

2d 14h 2m 43s

Disputed amount: €50

Player’s withdrawal is delayed.

The player from Germany requested a withdrawal seven days ago and uploaded necessary documents for verification, but has not received any response from the casino. The chat support mentioned a three-day processing time, which has since passed without any confirmation or action.

Read moreRead less Submitted: 04 Oct 2024

2d 14h 2m 43s

The player from Germany requested a withdrawal seven days ago and uploaded necessary documents for verification, but has not received any response from the casino. The chat support mentioned a three-day processing time, which has since passed without any confirmation or action.

Resolved Our verdict

Case closed

Disputed amount: 1,000 zł

Player faces delayed document processing.

The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.

Read moreRead less Submitted: 14 Sep 2024 The player from Poland faced a delay in document processing that lasted for three months, despite multiple chat sessions with support agents who promised escalations. Additionally, emails to customer support went unanswered. The Complaints Team intervened by contacting the casino to clarify the verification issue, which led to the player receiving their winnings. The complaint was marked as resolved in the system after confirmation from the player.

Case closed Our verdict

Player stopped responding

Disputed amount: 129,800 Kč

Player’s account is closed after withdrawal issue.

The player from the Czech Republic faced difficulties withdrawing 129,800 CZK from Roby Casino after experiencing issues with bonus activation. Following the activation of 20 free spins, his balance unexpectedly dropped to zero, and after multiple attempts to resolve the issue with support, he got logged out of his account and could not log back in. The Complaints Team attempted to assist by requesting additional information from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

Read moreRead less Submitted: 23 Aug 2024 The player from the Czech Republic faced difficulties withdrawing 129,800 CZK from Roby Casino after experiencing issues with bonus activation. Following the activation of 20 free spins, his balance unexpectedly dropped to zero, and after multiple attempts to resolve the issue with support, he got logged out of his account and could not log back in. The Complaints Team attempted to assist by requesting additional information from the player to investigate the matter. However, due to a lack of response from the player, the complaint was ultimately rejected.

Case closed Our verdict

Other

Disputed amount: €380

Player’s withdrawal is delayed due to verification issue.

The player from Germany requested three withdrawals and was asked to verify his account. The casino rejected the document related to his June 1st Paysafe deposit three times, requesting transaction history from the last 3 to 6 months. However, Paysafe only stored transactions for one month, leaving him unable to provide the requested information. The player lost all his money and requested to close the complaint, which was done as per his explicit request.

Read moreRead less Submitted: 07 Jun 2024 The player from Germany requested three withdrawals and was asked to verify his account. The casino rejected the document related to his June 1st Paysafe deposit three times, requesting transaction history from the last 3 to 6 months. However, Paysafe only stored transactions for one month, leaving him unable to provide the requested information. The player lost all his money and requested to close the complaint, which was done as per his explicit request.

Complaints about related Queenspins Casino (1)

Resolved Our verdict

Case closed

Disputed amount: NZ$191

Player’s struggling to withdraw his winnings.

The player from Italy has been trying to withdraw his winnings, but his withdrawal requests are being declined. The player eventually managed to receive his winnings and the complaint is resolved.

Queenspins CasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Jul 2021 The player from Italy has been trying to withdraw his winnings, but his withdrawal requests are being declined. The player eventually managed to receive his winnings and the complaint is resolved.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.

Complaints about related RickyCasino (1)

Resolved Our verdict

Case closed

Disputed amount: €1,100

The player’s unable to withdraw his balance.

The player’s unable to withdraw his balance as he is excluded within the group. The complaint was resolved as the player received a refund of his deposits.

RickyCasinoSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 22 Dec 2022 The player’s unable to withdraw his balance as he is excluded within the group. The complaint was resolved as the player received a refund of his deposits.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.

Complaints about related Casinorex (7)

Resolved Our verdict

Case closed

Disputed amount: €500

Player is struggling with the withdrawal process.

The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 09 Feb 2024 The player from Germany had experienced difficulties withdrawing her winnings from Casinorex due to issues with the verification of her two different bank accounts used for deposit and withdrawal. Despite having provided legitimate proofs for both accounts, her winnings had been credited back to her gaming account. Later, her issue had been successfully resolved and her winnings had been transferred to her account.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: €250

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 07 Jun 2023 The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: €50

Player’s deposit has never been credited to her casino account.

The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 29 Jan 2023 The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: ¥460

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a day. The complaint was closed as the player received his money.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 24 Jan 2023 Resolved Our verdict

Case closed

Disputed amount: €1,541

The player’s money is stuck on his account.

The player’s money is stuck on his account after it was closed by the casino and they are unresponsive. It has been resolved.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Mar 2022 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s struggling to complete the account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

CasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 15 Dec 2021 Resolved Our verdict

Case closed

Disputed amount: €200

Player’s withdrawal has been delayed.

The player from Austria has requested withdrawal a week ago. It has been pending since. The casino informed the player, that there was a problem with PaySafeCard and asked for withdrawal to be processed via Skrill. The player received the winnings quickly and the complaint is resolved.

Read moreRead lessCasinorexSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Jul 2021

Complaints about related Casinonic (Same management)

Resolved Our verdict

Case closed

Disputed amount: Can$700

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 18 May 2022 Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 May 2022 Resolved Our verdict

Case closed

Disputed amount: 7,297.62 Kč

Player’s struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 26 Sep 2021 Resolved Our verdict

Case closed

Disputed amount: A$2,990

Player’s request for a self-exclusion has been overlooked.

The player from Australia had their account reopened upon request while self-exclusion was applied to their account. The complaint was resolved. The casino explained that the player’s self-exclusion was canceled because the player did not mention their gambling addiction at that time and the fact that it was the reason for them requesting a self-exclusion. The player was refunded the sum of all deposits made after reopening their account.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 06 Mar 2021 Resolved Our verdict

Case closed

Disputed amount: €70

Player’s withdrawal has been delayed.

The player from Austria has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 12 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: $2,660

Player’s struggling to withdraw his winnings.

The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: A$500

Player’s winnings haven’t been paid.

The player from Australia complains about a Blackjack side bet not being rewarded.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 05 Oct 2020 Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player complains about payment methods.

The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Sep 2020 The player’s withdrawal is delayed for a day. The complaint was closed as the player received his money.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. The player’s money is stuck on his account after it was closed by the casino and they are unresponsive. It has been resolved.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. The player from Austria has requested withdrawal a week ago. It has been pending since. The casino informed the player, that there was a problem with PaySafeCard and asked for withdrawal to be processed via Skrill. The player received the winnings quickly and the complaint is resolved.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: Can$700

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 20 Dec 2022 The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player verified his account and received his winnings.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to complete account verification.

The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 18 May 2022 The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: €100

Player’s deposit has never been credited to his casino account.

The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 May 2022 The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: 7,297.62 Kč

Player’s struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 26 Sep 2021 The player from Australia is experiencing difficulties withdrawing their winnings. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: A$2,990

Player’s request for a self-exclusion has been overlooked.

The player from Australia had their account reopened upon request while self-exclusion was applied to their account. The complaint was resolved. The casino explained that the player’s self-exclusion was canceled because the player did not mention their gambling addiction at that time and the fact that it was the reason for them requesting a self-exclusion. The player was refunded the sum of all deposits made after reopening their account.

Read moreRead lessCasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 06 Mar 2021 The player from Australia had their account reopened upon request while self-exclusion was applied to their account. The complaint was resolved. The casino explained that the player’s self-exclusion was canceled because the player did not mention their gambling addiction at that time and the fact that it was the reason for them requesting a self-exclusion. The player was refunded the sum of all deposits made after reopening their account.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: €70

Player’s withdrawal has been delayed.

The player from Austria has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 12 Feb 2021 The player from Austria has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: $2,660

Player’s struggling to withdraw his winnings.

The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 02 Feb 2021 The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: A$500

Player’s winnings haven’t been paid.

The player from Australia complains about a Blackjack side bet not being rewarded.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 05 Oct 2020 The player from Australia complains about a Blackjack side bet not being rewarded.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player complains about payment methods.

The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.

CasinonicSafety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Submitted: 27 Sep 2020 The player from Australia is criticizing difficulties regarding changed payment methods and processing times. Player’s complaint has been resolved successfully.

Safety Index:Very highSafety Index Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly. Show more complaints (+13) Discuss anything related to Roby Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

How to use NetellerHow to use SkrillHow to use PaySafeCardHow to use Skrill 1-TapHow to use MiFinityCurrenciesUSD,EUR,AUD,BRL,CAD,CHF,CLP,CZK,HUF,NOK,NZD,PEN,PLNIt will help us show others more accurate results It will help us show others more accurate results Check your inbox and click the link we sent to:[email protected]

The link will expire in 72 hours.

Check your ‘Spam’ or ‘Promotions’ folder or click the button below.

Resend e-mail OK Confirmation e-mail has been sent again.

• Subscribe to our personalized newsletter
• We will not share your e-mail address with any 3rd party
• Choose what e-mails you receive from us and unsubscribe at any time

Check your inbox and click the link we sent to: [email protected]

The link will expire in 72 hours.

E-mail not received?Check your ‘Spam’ or ‘Promotions’ folder or click the button below.

Resend e-mail Change e-mail address Confirmation e-mail has been sent again.

LuckyLand Slots Review and Promotions. PLAY NOW and spin your way to big wins!

This site only collects related articles. Viewing the original, please copy and open the following link:Roby Casino Review Honest Review by Casino Guru